Brush roll full of hair slowing extraction
A hair-wrapped brush roll can reduce agitation, restrict the nozzle opening, and leave carpets wetter than normal. Unplug the cleaner,…
Troubleshooting
Practical help choosing and using a carpet cleaner for stains, pets and water extraction.
Maintenance
Troubleshooting
Brush height too aggressive on a loop rug
A carpet cleaner brush set too low or running too aggressively can catch and pull looped rug fibers. Stop immediately, inspect the rug,…
Brush Roll Not Spinning: Causes and Fixes
A carpet cleaner brush roll usually stops because of tangled hair, a slipped or broken belt, incorrect setup, or a failed drive component.…
Carpet Cleaner Not Spraying: Causes and Fixes
A carpet cleaner that runs but does not spray usually has an empty or improperly seated tank, clogged spray tips, an air leak, or a blocked…
Carpet cleaner not sucking water back up
If your carpet cleaner sprays solution but does not recover the dirty water, check the recovery nozzle, filter or float screen, hose, tank…
Carpet Still Wet Hours After Cleaning? Causes and Fixes
Carpet that remains wet hours after cleaning usually has an extraction, airflow, setup, or moisture problem. Use this check order to find…
Clean tank leaking at the cap
A clean tank that leaks at the cap usually has a loose, cross-threaded, damaged, or incorrectly seated cap or seal. Empty the tank, inspect…
Dirty tank filling with foam
A foaming dirty tank usually means too much cleaning solution, the wrong formula, or detergent residue left in the carpet. Stop the…
Dirty Water Blowing Out the Exhaust: Causes and Fixes
Dirty water from a carpet cleaner's exhaust usually means the recovery system is overwhelmed, incorrectly assembled, or allowing liquid…
Float shutting off suction too early
A carpet cleaner’s float is designed to stop suction when the recovery tank is full, but foam, clogs, leaks, or an incorrectly seated tank…
Hose clogged with carpet fuzz
A carpet cleaner hose clogged with carpet fuzz usually needs a careful filter and hose inspection, not a new machine. Unplug the cleaner,…
Machine leaving soap residue
A carpet cleaner usually leaves soap residue because the formula is too concentrated, the machine is over-wetting the carpet, or it is not…
Pet stain still smelling after a pass
If a pet stain still smells after one carpet-cleaner pass, the odor is usually coming from urine residue left in the carpet backing or…
Upholstery tool not extracting from a sofa
If your upholstery tool sprays but does not pull dirty water from a sofa, check the recovery filter, tool opening, hose, seals, setup, and…
Solution Tank Empty but the Trigger Still Dribbles
A few drops after the tank runs dry may be leftover solution in the lines. Persistent dripping can point to a tank valve, seal, or trigger…
